Order printing issue

[kujo2123]

I have a problem with v3.0.1. When we go to Order - Manage, then click the print button, it gives the following javascript error:

description: unable to get value of property 'innerHTML': object is
null or undevinded

in menu.js line 1284

We are basically trying to print out the list of all orders. Can anyone help me with this issue?

Thanks

[Jamie]

It sounds like you might be having this problem:
http://www.ldev.com/forums/showthrea...ar-not-working

If so, and you apply that bug fix, it should fix the problem. Upgrading to the latest version would also fix that problem along with all other known bugs in your version.

[kujo2123]

Thanks Jamie, that did the trick.

[kujo2123]

Guess I spoke too soon. That did the trick for "most" browsers. However, we are still getting the error in IE9. Thought it was the pop-up blocker, disabled that, and it's still not working. Same exact error. Any ideas?

[Jamie]

Try clearing your cache.

[kujo2123]

I thought we had the user do that (one of our first troubleshooting steps). Unfortunately, it was a case of the customer saying "yeah, I did that", and then when we provided exact steps on clearing the cache, they actually went in and cleared it..

So we're all good now, thanks for the help!