Need to change some settings, but not sure which ones

[dymaxionfm]

Hello!

I had a problem with a purchase that went through last night. There were two errors, which I will list here, only one of which applied to the Payment Processing. Because I'm not sure how to fit the other problem into the forum taxonomy, I'll just include it here as well.

1) Problem with my Paypal Payment option. I received an email from the customer telling me that when he paid by PayPal he got the following error:

"An error occurred while processing your transaction. No data received from PayPal. Merchant PayPal Business account email address may need to be confirmed in PayPal control panel"

I checked in the control panel and my PayPal emails is in the PayPal control panel correctly. Any other places/settings I should check?

2) The product I was selling is a digital download, but the customer was able to select purchase without creating an account. Which causes problems because they can't get to their download if they have no account. What would be the best way for me to correct this problem? I'd rather customers never be able to make a purchase without creating an account but I'm not sure how to do that.


Any help is appreciated. Thanks!

Tom Tolleson

[Jamie]

Hi Tom,

1) Problem with my Paypal Payment option. I received an email from the customer telling me that when he paid by PayPal he got the following error:

"An error occurred while processing your transaction. No data received from PayPal. Merchant PayPal Business account email address may need to be confirmed in PayPal control panel"

I checked in the control panel and my PayPal emails is in the PayPal control panel correctly. Any other places/settings I should check?

That happens when you have PDT enabled, and PayPal does not pass back the $_GET['tx'] parameter when it returns the customer to your site. The usual cause of that is not confirming your PayPal email address in your PayPal control panel. Note that I am not referring to your Squirrelcart control panel but your PayPal control panel. You can't use PDT unless you confirm your email address with them.

2) The product I was selling is a digital download, but the customer was able to select purchase without creating an account. Which causes problems because they can't get to their download if they have no account. What would be the best way for me to correct this problem?

If you are running v3.3.7 or older, check the Force User Creation field on your Store Settings page in Squirrelcart's control panel. That will force all customers to create an account.

Or, if you only want them to be forced to create an account when they order a download, upgrade to the latest version (currently v3.4.1) and set Checkout Login Requirement to auto, which will let Squirrelcart decide when to force the customer to create an account. With it set that way, they will only be forced to create an account when it makes sense (including when they buy a download).

[dymaxionfm]

I set my cart to force user creation. That way I can store customer contacts in the event that I need to contact them.

I'll also fix the PayPal problem.

Thanks again, Jamie!!