Shipping email notification 2 questions

[DryDiapersPlus]

Hi;

1st - when the automatic shipping notification goes out to my customers - saying that their order has been shipped - it doesn't include the tracking codes like other programs do. Is that feature available? If not - can we have that as a future feature request.

My customers all want tracking #s, so they can track their orders. I just assumed that they all got them with the automatic notice that went out (since I enter the tracking # and the shipping method and the date in the manage orders section - I assumed (silly me) that information was sent to the customer.

2nd - How do we change the wording in the automatic response letters that go out? For instance - I'd like to change the signature block - but I don't know where to look for the templates (I looked on my own but couldn't find them).

Thanks

[pdunton]

The tracking information should be included in your ship notification email messages.

Look in the squirrelcart folder.
The templates are called:
ship_notify_email_html.tpl.php and ship_notify_email.text.tpl.php.
Each includes the tracking number in code like this:

<?php if ($Tracking_Number): ?>
<p>For your reference, the <?php print $Courier_Name?> tracking number for this shipment is <?php print $Tracking_Number?>.</p>
<?php endif; ?>

You can customize these templates and copy the modified files to your theme folder.
You shouldn't modify the files in the squirrelcart folder.

[DryDiapersPlus]

I'll get my web developer to look into this more for me - because it's Greek to me.

The only reason I'm saying is that the tracking information wasn't included was because the email to my customer was bounced back (because they didn't enter their email address correctly) - and when I looked at the content - there was no tracking # in it...

I've copied it below (changing their name to a *)

Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit

Hello *,

This is an automated email to notify you that your order #300037 has shipped.

Thanks,
Customer Service
Dry Diapers Plushttp://www.drydiapersplus.ca

[pdunton]

It is possible the files named above have been edited.
If they are in your theme folder they almost certainly have been edited.
Worth a look.
Jamie will for sure have a better fix on what is going on tho.

[pdunton]

I am running sc ver. 3.2.0 which is just slightly older than your 3.3.0.
Looking at your returned email I would say you do not have tracking enabled for the courier used. Maybe it is not available for that courier.
At any rate, I don't see the following code being run in your template file.

<?php if ($Tracking_Supported): ?>
<p>If you created an account on our website, you can track this package as follows:</p>
<ol>
<li>Login here: <a href="<?php print $Store_Page_URL?>"><?php print $Store_Page_URL?></a></li>
<li>Click "Order History"</li>
<li>Click the tracking number on the order</li>
</ol>
<?php endif; ?>

Note the "If Tracking Supported" conditional.

There is quite a lot on the subject in the Squirrelcart Manual.

Good luck.

[tgrant]

Hi Tammy:

If your Squirrelcart is set to default email settings, I think it should generate an automatic "thanks for your order" sort of e-mail after they purchase. After that, it's your job to create a new Shipment (go to Shipping--> Shipments in your control panel) This is where you add the tracking number UPS or USPS gave you, then add the customer's order number. After you do all this and "save" Squirrelcart will send off another email to the customer to the effect of "your order has shipped, here's the tracking info". If you try selling something to yourself you'll get to see it work.

Hope this helps!