No Order Email Notification and Order Record Is Not Being Updated In Control Panel; J

[jobelle_b]

No Order Email Notification and Order Record Is Not Being Updated In Control Panel; Just Receiving Payment Email From 2CO
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Hello!

It's quite depressing to know that by this time, I am having problem with Squirrelcart already. Just last year (03/23/2009) I purchased my cart and now, it's starting to give me some headache. It's peak time of my business and it's so shameful that my cart is not working well.

Just last week, all orders went fine, I received an email notification for a NEW order, the payment email from my merchant (2CO) and the order record in my control panel is all updated. Everything was fine. But what happened now? If customer will order as a GUEST, the record of this order won't reflect in my control panel, I also do not get an email notification. I ONLY receive the payment email from my merchant. So, I tried the "force account creation". So if NEW (i mean NEW) customer will order, they will create their account and everything will go fine - I have the email notif. for this order, payment email from my merchant and the order record in CP is updated. BUT... again, here comes the problem. My OLD customer will order, he will use his existing account, place his order and pay.... But I do not get an email of his order, even in my CP, order record is not updated at all... I ONLY received the payment email from my 2CO.

What is happening now? I knew that my free support is not active anymore, but is this your way to make us pay or renew your paid Support Program? I really hope not. I am using Squirrelcart Version 2.6.5 and I don't have plan to upgrade my cart as everything was fine last week, just this week it's making trouble and it's my peak time... It's a lot whole hassle to me 'coz I really need the Order Details, yet I do not receive this email, and I need to call my customers in abroad just to take their orders MANUALLY. What's the use of shopping cart system then? I never had problem like this with my previous shopping cart. Please do something on this... I even do not remember making new changes to my files/database or anything that might "cause" this malfunction.

Please help!

[coastalrugs]

Not that I can be of too much help...

Don't think bad of Jamie and the SC team. I know it is frustrating and seems like voodoo magic sometimes why something works one day and not the next.

Try to determine what, if anything, is different between NEW customers and OLD customers, ie email settings, html v plain text? Payment method? etc...

Did your host perform any maintenance recently, that may have changed permissions or the like?

Do you have access to an error log that may shed some light on the specific failure (presuming it is a failure and not a coding conditional) that may have happened?


Worst case, it sounds as though your database may have become corrupted. If you have access to phpMyAdmin on your server, you may be able to recover with the following info:
http://techblissonline.com/mysql-tab...ir-phpmyadmin/

**Always make a backup before digging in the DB**

[Jamie]

It's quite depressing to know that by this time, I am having problem with Squirrelcart already. Just last year (03/23/2009) I purchased my cart and now, it's starting to give me some headache. It's peak time of my business and it's so shameful that my cart is not working well.

Squirrelcart relies on PHP, MySQL, your web server, 2Checkout, the network connections between your server and 2Checkout, and the network connection between your customer and your website. Blaming our software for this is when you have no evidence to indicate what the actual problem is is presumptuous on your part.

Just last week, all orders went fine, I received an email notification for a NEW order, the payment email from my merchant (2CO) and the order record in my control panel is all updated. Everything was fine. But what happened now?

That is impossible to determine without access to your installation via a helpdesk ticket.

If customer will order as a GUEST, the record of this order won't reflect in my control panel, I also do not get an email notification. I ONLY receive the payment email from my merchant. So, I tried the "force account creation". So if NEW (i mean NEW) customer will order, they will create their account and everything will go fine - I have the email notif. for this order, payment email from my merchant and the order record in CP is updated. BUT... again, here comes the problem. My OLD customer will order, he will use his existing account, place his order and pay.... But I do not get an email of his order, even in my CP, order record is not updated at all... I ONLY received the payment email from my 2CO.

In order for the order to complete in Squirrelcart, 2Checkout needs to notify your Squirrelcart installation that a payment was completed. That is done via their "Direct Return" feature. If that feature is not working or is not configured properly the order is not going to complete. It sounds like you may have a configuration problem. Your first step should be to go through our documentation for 2Checkout and verify that everything is setup properly:
http://squirrelcart.com/help/?2Checkout.html

Then, you should follow the instructions for testing on that same page. If you don't want to troubleshoot this yourself, you should open a helpdesk ticket.

What is happening now? I knew that my free support is not active anymore, but is this your way to make us pay or renew your paid Support Program?

No. Honestly, that is a ridiculous accusation.

I never had problem like this with my previous shopping cart. Please do something on this... I even do not remember making new changes to my files/database or anything that might "cause" this malfunction.

Again, you have no evidence that this is a Squirrelcart malfunction.

[wagwhimsy]

Hi, this must be a software issue as I have altered nothing, neither has my host company and I received only a payment notification today from Paypal, with no email telling me of what was ordered or no record in my control panel. I will have the embarrassment of contacting my customer and asking what they have bought. What is the problem Squirrelcart ?

[Jamie]

Hi, this must be a software issue

No, it mustn't. The original poster submitted this thread for a problem with 2Checkout. The problem you are posting about is unrelated and belongs in its own thread.

as I have altered nothing, neither has my host company and I received only a payment notification today from Paypal, with no email telling me of what was ordered or no record in my control panel.

It sounds like:

1. You have IPN disabled
or
2. You have it misconfigured
or
3. You don't meet the requirements to use IPN, in which case you should have AutoReturn turned off
or
4. You have PDT turned on, and misconfigured

As it states in our documentation for PayPal, and in our fourms - if you are using PayPal Website Payments Standard you have to enable both IPN and AutoReturn. If you enable only AutoReturn, about half of your orders are not going to complete. If you enable PayPal IPN and it is not configured properly, half of your orders won't complete. If you enable IPN and you have a problem with CURL or OpenSSL on your server, orders will not complete.

What is the problem Squirrelcart ?

I can't diagnose a problem with your installation without you providing access to your store via a helpdesk ticket. Until that happens, it is impossible for you or anyone else to make the assumption that the problem you are having is with our software.

[designwerks]

Folks,

I've been with Jamie for over 5 years... those early days of 2. something...

One thing I can tell you - if you ask a question, he'll do what ever he can (within his control) to fix it. But, you'll have to stop all the "he's out to get you" attitude...

Do you really think a professional software company or organization would want his software to malfunction on purpose?

Ask the questions you want but, maybe take the high road and ask with a sense of respect.

JMHO (just my humble opinion)...

John

[wagwhimsy]

QUOTE:

1. You have IPN disabled
or
2. You have it misconfigured
or
3. You don't meet the requirements to use IPN, in which case you should have AutoReturn turned off
or
4. You have PDT turned on, and misconfigured

My site has worked perfect for the last 6 months. I have changed nothing. I upgrade to a new release and a problem arises. All of my IPN settings have not been changed. Why can Squirrelcart assume we are idiots, yet we cannot assume there is a glitch with a product update? Yes Jamie and the team do resolve things quickly, but just for once could they please stop assuming we (the customers) screw things up by changing settings. Why would we change anything if all is running well?

[Jamie]

My site has worked perfect for the last 6 months. I have changed nothing. I upgrade to a new release and a problem arises. All of my IPN settings have not been changed.

Either open a helpdesk ticket so we can look into this, or stop your ranting. You are about 1 post away from a forum ban.

Why can Squirrelcart assume we are idiots,

Nowhere did I state that. You are way out of line.

yet we cannot assume there is a glitch with a product update?

The problem is that you can't and should not assume anything without facts, which you do not have and cannot have until this is properly diagnosed. Until that is done, all you are doing is making wild guesses which I certainly don't appreciate. I've offered to look into this for you, but instead of you opening a helpdesk ticket, you've decided to stir the pot here.

This may be a bug, and it may not be. I don't know what the cause is because you don't seem to want me to diagnose this. I gave you a list of the most likely causes, trying to HELP YOU because you refuse to open a helpdesk ticket and get this addressed properly. I'm sorry if my best guess as to the cause of the problem somehow implies that you are an idiot.

Open a helpdesk ticket. I will work it for free because I'm guessing you would have already opened it if you didn't have to pay for our time. I will then post here for everyone's benefit exactly what the issue was. Does that work for you?

Yes Jamie and the team do resolve things quickly, but just for once could they please stop assuming we (the customers) screw things up by changing settings.

Where in my post did I indicate that you changed something? How about you stop making assumptions, accusations, and putting words in my mouth and actually let me troubleshoot the problem? Honestly, all you are doing now is wasting my time and I've about had it. Had you opened a ticket, we would have already had an answer to this. You have two available options:

1. Open a helpdesk ticket to have this properly looked at
-- OR --
2. Stop complaining about it

The ball is in your court.

[wagwhimsy]

Class way to talk to customers. I will figure it out myself, but thanks for the offer.

[Jamie]

Class way to talk to customers.

I'm sorry if I somehow offended you. I'm not going to sit idly by while someone puts words in my mouth and makes claims without even giving us the courtesy of allowing us to look into the problem.

I will figure it out myself, but thanks for the offer.

I've offered to work for you for free to diagnose this problem. If you think you can diagnose this better than me you are certainly welcome to do so. I've done all I can. This issue is now closed, because you are refusing to let us help you which I find very odd based on how much emphasis you placed on this. Good luck figuring it out.