Error: No addresses found to send mailing to.

[RobC]

back in January I succeeded after great difficulty to send a newsletter to a group named NewsletterNewsgroup. Now I'm trying to send another newsletter to the same group and I keep running up against this error message: No addresses found to send mailing to.

The group still exists. Last January there were about one and a half thousand subscribers to the group. Now there are well over 2000 subscribers. It looks a bit like the module can't cope with large mailing lists.

[Jamie]

Hi,

back in January I succeeded after great difficulty to send a newsletter to a group named NewsletterNewsgroup.

Without knowing what you were having a problem with, I have no way to address why you had great difficulty sending a newsletter.

Now I'm trying to send another newsletter to the same group and I keep running up against this error message: No addresses found to send mailing to.

I have no way to troubleshoot this without seeing it happen on your site. If you'd like us to address this, you'll need to open a helpdesk ticket with step by step instructions we can follow to reproduce this.

The group still exists. Last January there were about one and a half thousand subscribers to the group. Now there are well over 2000 subscribers. It looks a bit like the module can't cope with large mailing lists.

That's not correct. At the point the error you are referring to occurs, Squirrelcart isn't even sending emails. It's checking the array that should contain the destination email addresses, and I've never seen a server that can't handle an array with 2000 elements.

[RobC]

was exactly the same problem back in January - same error message - I can't remember how I got it to work then. This time I've tried and tried and tried, and no luck. I just tried it using firefox instead of internet explorer - no luck. Bingo... before posting this message I tried one last time - success! The trick I tried that made it work, was instead of manually typing in NewsletterNewsgroup, I clicked on the address book icon, and then scrolled through about 4,000 email addresses until I found the group and added it from the address book. I had to change the zoom level to 75% to reveal the scroll bar, otherwise it would have taken an hour to get through the list with just the mouse wheel to scroll with (the address book window is too small). The group NewsletterNewsgroup is now recognised. But near to midnight on a Thursday is not a good time to send out a newsletter. So I'll wait now until lunchtime one day around the middle of next week to actually send off the newsletter to about 3,000 customers.

One last thought - it's odd that I can manually type in individual email addresses, but not groups.

Cheers, Rob

[Jamie]

(the address book window is too small).

Yes, it is. I made it start out larger in the next version, and made the window resizable (which it isn't now). If you want to add that to v2.5.0 ONLY, upload the attached files as follows:

squirrelcart/functions/common/get_defined_field.func.php
squirrelcart/includes/record_form/email_address_picker.inc.php

One last thought - it's odd that I can manually type in individual email addresses, but not groups.

That's definitely a bug. I'll post a fix for it shortly.

[Jamie]

Here's another change (will be in the next version) to put the groups at the beginning of the list.

Upload this to your squirrelcart/ folder

This is for v2.5.0 only...it may work in other versions AT YOUR OWN RISK.