No special instructions with the e-mail order to us

[christopherO]

We get e-mail order confirmations OK but we never get the special instructions and have to keep checking with the customer when we get delivery failure.

[christopherO]

Could I raise this again? It is important to me - I also want to find how to make this field appear much more prominent on the form.
I would appreciate any tips.

[christopherO]

I have worked this out now
I have added the line of code to the delivery for special instructions - I have also added the telephone number so that our shop can call the customer if there is and our of stock or other problem.

[chaiman]

I am having the same problem, special instructions are not printing in the email to my client. I looked at the code for order_notify_email_tpl.php, and it appears the necessary line of code is there. Am i looking in the wrong template file?

[Jamie]

Am i looking in the wrong template file?

Probably. That template file is for the text only version of the order notification email. If you have HTML emails enabled, the template you want is order_notify_email_htm.tpl.php

[chaiman]

Jamie, I'm in the correct template file, but the client is still not getting the special instructions to print. They do print in the customers email though.

I copied and edited the shipping details code, and here's what I have:

<tr>
<td class="stat_td" style="text-align: left; padding: 0px">
<textarea readonly style="width: 100%; border: 0px; padding: 5px; height: 150px; margin: 0px; font-family: tahoma; font-size: 11px"> <?=$Shipping_Special_Instructions?>
</textarea>
</td>
</tr>


Here's what the client gets in her order notification email:

[Jamie]

The variable should be:

<?=$Ship_Special_Instructions?>

not:

<?=$Shipping_Special_Instructions?>

[designwerks]

I've been wondering about this myself. As posted above, I've always had to open the customer file to see any special instructions. Thanks for showing us how to add it to the email itself.

[pdunton]

Jamie:
You say the variable should be $Ship_Special_Instructions above.
Please note the following snippet from order_confirmation_email.tpl.php.

Shipping Address
--------------------------------
<?=$Shipping_First_Name?> <?=$Shipping_Last_Name?>
<?=$Shipping_Company?>
<?=$Shipping_Street?>
<?=$Shipping_Street_2?>
<?=$Shipping_City?>, <?=$Shipping_State_or_Province?> <?=$Shipping_Postal_Code?>
<?=$Shipping_Country?>
Email Address: <?=$Shipping_Email_Address?>
Phone: <?=$Shipping_Phone?>
Special Instructions: <?=$Shipping_Special_Instructions?>

[Jamie]

You say the variable should be $Ship_Special_Instructions above.
Please note the following snippet from order_confirmation_email.tpl.php.

I was referring to the templates order_conf_email_htm.tpl.php andorder_notify_email_htm.tpl.php, not the one you mentioned.

[pdunton]

I should have realized the plain text and html text would use different formatting.