shipping notification

[kshipgroup]

When an order ships and I go in and add the status it shipped. (I am testing this right now)

Is it supposed to send the purchaser an email automatically?

Thanks,
Ken.

[kshipgroup]

I am still not getting any luck with it sending an email!!

[halloway]

This option does not seem to work.

[kshipgroup]

Jamie fixed this problem in a release like 2.1.1 or 2 I cannot remember exactly. Make sure your using the newest ver and it should work. All working here now.

Ken

[halloway]

I am using the latest version. Maybe there is an option somewhere I need to check (enable). Haven't found it so far.

[kshipgroup]

I do not recall an option to turn it off or on. I just remember it being part of the functionality. Keep in mind I believe it only works when adding a shipment and not just a status change.

Ken

[halloway]

Ok, I did a testing on one of my test orders by adding a"Shipped" Status and no email. So on my end it is not working.

I better write a support ticket and I will share the feedback here later.

[okiedokiebaby]

What did you find out on this?

[billsblueprint]

I would also like to know how this turned out.....

[marty177]

For me, I would be very happy for it to send an email just when the status changes to 'shipped'.

[Freejoy]

Hi,

My Squirrelcart is running good! Hope everyone's else's is.

But, I thought it would automatically send an email confirming shipment. I can't seem to get it working. I feel this is important, as it would be time consuming writing all these "order confirmations" out.

I noticed this thread and was wondering if anyone resolved this issue?

If the cart doesn't send a email shipped confirmation out, has anyone found a way to add the feature?

Thanks

[Jamie]

If the cart doesn't send a email shipped confirmation out, has anyone found a way to add the feature?

If you have the ship notification email enabled on your Store Settings page, Squirrelcart will send your customer an email when you create a shipment record for an order. If that's not happening, open a helpdesk ticket and we can look into it.

[Freejoy]

It works fine. Just the operator.

Thanks

[JVBargains]

I have read this thread and it seems you need to create a shipment in order for a shipment email to be sent out. How hard would it be to make it to where when I change the status to shipped that an email message that I create is sent out?

At the present time I have to click each buyers email on the main order page one by one and send them a message from windows live mail.

Thanks for any advice you and give me.

Sincerely,
Happy owner of THREE websites with Squirrelcart
-Jason-

[Jamie]

I have read this thread and it seems you need to create a shipment in order for a shipment email to be sent out.

We did that mainly because the shipment notification email contains information as to how the item was shipped (what courier/method) and also contains tracking info (if enabled). That info is not available if you just mark an order with a status of shipped.

However, the function that sends the shipment notification email is setup to work fine when that information is not available.

I just added support for this to the next release. To add it to v3.1.2 (and maybe older versions up to 3.0.0), stick these two function files in squirrelcart/functions/control_panel/