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Forum: General Questions

All support issues for the Download Delivery module should be posted here.

  1. Cool Neat!

    Finally got the Download module selling "for profit" software. First customer was in the Spanish Balearic Islands. No packing, no run to the post office, just money in the bank and 12 minutes later the customer has his product! Jamie, it works NEAT! Phil Tucson

    Started by pdunton‎, January 11th, 2012 01:04 PM
    • Replies: 1
    • Views: 95
    January 11th, 2012 01:38 PM Go to last post
  2. Question Not A New Question...

    This has been addressed below but not satisfactorily. If a customer buys a download but doesn't open an account he can't find the download. Have I missed something here? I have observed customer interactions the last 6 years and I can guarantee that forcing customers to go through the...

    Started by pdunton‎, December 19th, 2011 10:31 PM
    • Replies: 5
    • Views: 189
    December 20th, 2011 05:52 PM Go to last post
  3. Question Download as a Product

    I am offering a paid download as a Product. Is this the way to go? Question come up because there is the "inventory" field on a Product that shouldn't be involved in a digital download. Can that be turned off for an individual Product? Or, more likely, am I way out in left field? Phil...

    Started by pdunton‎, December 19th, 2011 10:36 PM
    • Replies: 2
    • Views: 120
    December 20th, 2011 01:20 PM Go to last post
  4. Smile Files available for download before payment received

    I'm working on setting up a new payment gateway, but for now am using paypal with IPN off due to several problems we've had. I've noticed that if a customer purchases downloadable content, it is immediately made available for them to download, even while payment status is "payment pending." ...

    Started by elazarus3‎, December 10th, 2011 10:37 AM
    • Replies: 1
    • Views: 157
    December 12th, 2011 05:32 PM Go to last post
  5. Linking to external download file

    Is there a way to add an external file such as http://www.domain.com/file.mp3 to the download module?

    Started by lgarcia87‎, May 26th, 2008 03:45 PM
    • Replies: 3
    • Views: 1,066
    November 29th, 2011 05:28 PM Go to last post
  6. Download Log

    Hi, How long does it take for an item to appear in the Download Log? I'm doing some testing using 3.4.0, and it is not appearing right away after the download has completed. I'm not sure how it is suppose to work. Thanks

    Started by comptech520‎, November 8th, 2011 03:53 AM
    • Replies: 5
    • Views: 177
    November 9th, 2011 10:27 AM Go to last post
  7. How to skip shipping for downloads product?...

    Hello, I've created a pack of digital products and purchased/downloded it perfectly. My problem is that when I order those digital products, I'm forced to choose a shipping method... How can I skip the shipping step during purchase of downlodable products? Thanks for your help! Nicolas.

    Started by Nicolas‎, September 21st, 2007 02:54 PM
    • Replies: 2
    • Views: 1,534
    October 28th, 2011 12:07 PM Go to last post
  8. Shipping Rules for Downloads

    Jamie: I was setting up the downloads this morning for purchase for my client at Digital-Preserves.com and ran into a couple of issues regarding the downloads and getting the cart to continue on to payment. This doesn't seem to be covered in documentation for Downloads. I think this solution...

    Started by emcdermon‎, January 30th, 2007 12:41 PM
    • Replies: 4
    • Views: 1,308
    October 27th, 2011 11:06 AM Go to last post
  9. General questions on Downloads module

    I've had the downloads module working on a clients website for a while now, but I still don't know if I fully understand it. The client has asked me a few questions that I have no idea how to answer. 1.) When a new download file is added and associated with a product, the only one who can...

    Started by jonbius‎, October 10th, 2011 03:31 PM
    • Replies: 2
    • Views: 172
    October 11th, 2011 09:45 AM Go to last post
  10. instructions for setting up the download module?

    download delivery is uploaded to my site in the correct folder,,,on the module drop down i only have 2 options "information" and "purchase",,,when i click "information" it shows me the download delivery module,,,but i can't find any instructions, like where do i upload my files that i'm going to...

    Started by scottshell‎, September 24th, 2011 10:43 PM
    • Replies: 1
    • Views: 266
    September 26th, 2011 11:04 AM Go to last post
  11. Exclamation Customers can't find "Donwloads" area

    Jamie: I'm need some help on a consistent and annoying issue for new customers visiting a website offering downloads with Squirrelcart. Thie website I'm working on http://www.Digital-Preserves.com/ is offering a free animated video background for new accounts. To date, essentially 100% of...

    Started by emcdermon‎, May 4th, 2007 08:07 AM
    • Replies: 5
    • Views: 1,441
    August 23rd, 2011 12:48 PM Go to last post
  12. Question Restrict crawlers

    I am offering free pdf manuscripts for my customers via the Squirrelcart Download module. Some of these documents are quite large. I am seeing LOTS of downloads that appear to be crawlers like Googlebot that are downloading the docs "Not Logged In." This is using a lot of bandwidth. I have...

    Started by pdunton‎, August 5th, 2011 02:58 PM
    • Replies: 2
    • Views: 618
    August 5th, 2011 10:25 PM Go to last post
  13. Question Slight Upload problem

    Installed the Downloads module and set up with an initial download with no problems. In trying to add a second download I get the following message and the upload fails. Warning: copy() : Filename cannot be empty in /home/pdunton/public_html/squirrelcart/save_record_files.php on line 83 ...

    Started by pdunton‎, January 16th, 2011 09:49 PM
    • Replies: 2
    • Views: 1,957
    January 16th, 2011 11:46 PM Go to last post
  14. Downloads and per order Handling Charge

    I've been trying to work through this without success and would like some advice on how to make this work with the download module. I've gotten fairly good with download products, download rules and bypassing shipping calculations for download orders from the experience I've gained with my...

    Started by emcdermon‎, December 2nd, 2007 09:13 AM
    • Replies: 6
    • Views: 2,733
    October 28th, 2010 10:43 AM Go to last post
  15. File Size Limit?

    Hello, I'm able to upload .mp3 files with the download modulem but none of the complete-album .zip files will upload. Is there a file-size limit? SHould I try to upload the albums as separate tracks? Thanks! T

    Started by dymaxionfm‎, September 1st, 2010 10:38 AM
    • Replies: 3
    • Views: 639
    September 1st, 2010 07:16 PM Go to last post
  16. Webcrawler with yahoo.net

    I just looked at my Downloads log file. My website is http://www.USWingNuts.com . Is there anyway to prevent webcrawlers from downloading files in the public area I have setup from my webstore?

    Started by Beery_Asst‎, June 28th, 2010 11:14 PM
    • Replies: 4
    • Views: 794
    June 29th, 2010 10:25 PM Go to last post
  17. Download Rules

    Hi, Where do I go to setup, only 30 min after purchasing download will be active

    Started by comptech520‎, January 15th, 2010 08:44 AM
    • Replies: 1
    • Views: 1,128
    January 15th, 2010 12:40 PM Go to last post
  18. 'Downloads per Row' alignment

    Whevever I set the 'downloads per row' on a download section to anything higher than 1, it seems the column alignment is lop-sided. Is kind of looks like this (pardon the ascii graphics): | download 1 | download 2 | | download 3 | download 4 | Is there a way to center...

    Started by inshallah‎, December 14th, 2009 09:45 PM
    • Replies: 3
    • Views: 1,050
    December 23rd, 2009 05:44 PM Go to last post
  19. Is there a limit to downloads?

    We are trying to use the download delivery and it seems to work for small mp3s but when we try to use large size mp3s (high quality) the delivery does not work. any ideas?

    Started by freshone‎, October 16th, 2009 06:19 AM
    • Replies: 1
    • Views: 860
    October 16th, 2009 10:24 AM Go to last post
  20. Downloads For Set Price

    Hi, Is there any way to use the download module in the manner of iTunes or other download scripts, where my store can offer single audio downloads from an album for one price, say 99 cents each, but if the customer orders all songs in the album, of say 20 singles, the charge would then be set at...

    Started by micdub‎, September 24th, 2009 02:03 PM
    • Replies: 0
    • Views: 755
    September 24th, 2009 02:03 PM Go to last post
  21. Downloads a real headache!

    Hi there I've installed the downloads module and added a download and a section. I've created a downloadable product but nothing shows up in the download area no matter what I do. I've been through the manuals, read some of the forums and triple checked everything but nothing is visible in...

    Started by slike‎, February 8th, 2009 02:33 PM
    • Replies: 1
    • Views: 1,554
    February 10th, 2009 07:48 PM Go to last post
  22. no download link if customer doesn't create account

    Apparently, there is nothing in SC that forces a customer to create an account if a download is being purchased. And then there's no way the customer can retrieve the download. Am I missing something? Is there a way to force the customer to create an account so s/he can get the download?

    Started by reevesj‎, January 27th, 2009 05:29 PM
    • Replies: 1
    • Views: 825
    January 27th, 2009 05:48 PM Go to last post
  23. Remove "Downloads" from account options

    I'm not going to be offering any type of downloads. How do I go about turning off the downloads module and removing it from the account options nav block?

    Started by wetjet550‎, December 17th, 2008 08:21 PM
    • Replies: 4
    • Views: 1,066
    December 18th, 2008 11:34 AM Go to last post
  24. Status Date Approved?

    Hi, I am unable to find the "Status Date: Approved" condition... has it be depreciated or changed to something else? Thanks. M.

    Started by micdub‎, November 11th, 2008 01:03 PM
    • Replies: 7
    • Views: 1,228
    November 13th, 2008 10:59 AM Go to last post
  25. Limit Product Downloads

    Hi, Are you still considering the capability of limits on downloaded products? For instance, after a customer downloads their purchased product within the alloted time (say 24 hours), can the option to repeat the download of that same product, be removed. Thanks. M.

    Started by micdub‎, September 10th, 2008 08:51 AM
    • Replies: 1
    • Views: 1,230
    September 10th, 2008 09:35 AM Go to last post

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