Forum: Shipping

I received an e-mail from USPS indicating they were going to "update domestic shipping services" on January 22, 2012. It looked like there was going to be some changes to the Web Tools API's. Is there anything I need to do on my end, or will new shipping charges update themselves automatically? ...

I cannot get my FedEx to work since the upgrade to 3.4 and enrolling in web services via the online form. I have been using them via SC for years with the old system - am I missing something?? I just get a "rates not returned" error... Sarah

Has anyone dealt with UPS in returning published rates vs negotiated (discount) rates? My company is wanting to display published shipping rates to US customers, but negotiated rates to international customers. Our UPS rep doesn't seem to think that will work (we're still waiting to talk to their...

I had my cart previously set up to offer free shipping on orders over $175. However, in the last 2 days I have orders come in that shipping was charged. So - I don't know how many customers have attempted orders, seen shipping applied and then just deleted their orders. I don't know why the rule...

We have just started trying to add shipping to our store items. I have enabled USPS and UPS rates and they seem to be working as long as there is only 1 item in the cart. However, if someone purchases more than one of item "a" and then adds 1 of item "b" to the cart the rate does not adjust for...

I received a letter today telling me that Fed Ex will be retiring their Ship Manager API in May 2012 and that I need to migrate to their new web services code in the meantime. Is their any documentation available about how to do this with my version of Squirrelcart? I am using version 2.6.1.

Hi! I'm selling some books on my site and I'm wondering how to set it so they ship via USPS media mail. Just about all my products (books and non-books) are listed to ship using 'enabled methods', so I'm wondering if I enable 'media mail' how SC will know what's a book and what's not. Thanks!

Jamie, Just had three orders come in (great)... but not had shipping... is there something or SOMEWAY to know if the servers were down while the order was placed? Is there a gremlin in my store? It has happened over a few days... Any ideas? I just placed a test order myself, and I now get...

OK so I think I am having a dumb moment, I recently added USPS to my cart after a few customer requests, but it shows up first, I would like it to be last but do not see any sort order anywhere, I would like to put my custom Economy first as its the cheapest choice, followed by FedEx then USPS...

How can I edit the description following various shipping options? For example, the following appears for Priority Mail: "Priority Mail - $6.50 2 days to delivery" The "2 days to delivery claim" has been confusing to some customers. They believe they will receive the package 2 days after...

I noticed this problem several months ago and had a ticket at that time. There were some other issues and upgrading to the newest version of SC seemed like the easiest option so that's what I did. But now I still have the same problem. It happens whenever people order a bunch of stuff and the...

Hi; 1st - when the automatic shipping notification goes out to my customers - saying that their order has been shipped - it doesn't include the tracking codes like other programs do. Is that feature available? If not - can we have that as a future feature request. My customers all want...

How do I tell squirrel cart it must use FedEx International Economy Freight for all orders outside the US? It's automatically selecting Fedex Home Delivery for products going to Canada, and charging $250 less that it actually costs me to ship these huge boxes.

Just had a customer from Belgium request First Class International shipping registered. He didn't find any way to select that service and neither can I. I just see the three or four shipping methods available (Priority, First Class, ETC.). No mention for services such as registered, signature,...

I'm trying to subscribe through Shipping settings to FedEx. I have a valid FedEx account and can login there. I have successfully configured UPS and USPS and get RTR for both of those. However, I can't seem to get FedEx configured and keep getting the "Unknown Error" message when I try. I'm...

Here is a question that a client of mine has about International Shipping Rules. They are having the same problem on both websites they have that run your script. Here it is: "I have a question on the international shipping rule. I have it set up to charge 25% of the order total when the...

I need to have the shipping Method printed above the Customer name and Address info. Don't need any other info but need shipping to see that it is Priority or Express does anyone know the code to get that info to print. Thanks Scott

It would be much better if you can ship from the order page without going into edit mode. In edit mode, you cannot see the product options. I only open the order when i'm confirming that i'm shipping the correct product, so edit mode is absolutely useless for me. It would save a whole step or more...

We use fedex to ship. All of a sudden today, when customers get to step 3 of the checkout process, the screen offers no shipping options and they can't complete the purchase. Nothing has changed. Maybe fedex realtime rates are down?

Hi, I have USPS rates enabled setup in SC, when in shipping options, the rates don't appear. Any ideas on that? It is set to shipping priority 1