Forum: Email

What template is used to send the order confirmation to the customer? I want to add a link in the email so that incase they dont read about it in the store, it will be listed in the email.

Is there a way to export our customer info, like name and email addy, into a flat txt file or csv? Thanks -Brian

Hi Jamie, I'm filling a form out about emails for MSN and the form ask me about a place on the website where people can "opt-in to receive your mailings" then ask, "Provide the URL at which users may choose to permanently unsubscribe from your mailing list." Do we have that and if so where? ...

I'm getting piled under with orders! poor me:) A lady called me and asked if I got her "Special Instructions" for her order. I went straight to my email and started fumbling around, and couldn't find the "Special Instructions" I'm sweating! I found the place in the cart where the...

I have received numerous orders via email confirmation but they did not show up in my control panel records as sales. The State was missing from the order on the email confirmation. This situation of missing orders in the records happens sporadically. Has anyone experienced this situation?...

Since I'm dealing with emails and someone started an acct (lucky me!) I was wondering about if the cart has the function to send a Thank You letter (with promotional items) if someone starts an acct? I would like to a least have an auto Thank You letter sent if they start an acct. What I...

Hi Jamie, All of a sudden my order confirmation emails have changed format (they have expanded ie. they have numerous spaces between sentences) and I am sent an email copy of the customers order confirmation. No changes have been made to anything on my end... Any clues to what is going on?

Hi Jaime, Just had an order this morning, I got a Pay Pal notice but no email and no invoice, the cart has NO record of this order. I just called the client to find out what she ordered because PP doesn't tell you only the total. What happened, obviously this is a huge problem??? She uploaded a...

I recieved an email from a sore customer becase they tried to submit an order and they were refused. Here is what she hollered to me. I AM TRYING TO PLACE AN ORDER FOR THE AUTUMN WINDCHIME WEDDING FAVORS. YOUR FORM WILL NOT ACCEPT MY E-MAIL ADDRESS. IT SAYS IT IS INVALID. I CAN ASSURE YOU I...

Hi, Where do I change the size of the email invoice sent to me notifying me of an order? I want to print it and send it with the order but it is just too big and cuts off the last two letter in the right hand column and the last two numbers. I have my printer set to 0 margins on the left and...

Customers are getting "Error: unable to send email. $smtp_host may need to be set." when they try to get their password emailed to them. but... The SMTP host IS set in the config file and customers and my admin account ARE getting order confirmation emails. Where do I need to look to see...

Hi Jamie, I noticed yesterday when I purchased the "Review" module from you (which was sent to my email as an order confirmation) that the email table did not stretch across my entire browser window. This is good. My store always stretches the email confirmation and customer confirmation...

All a sudden I am not getting emails for new orders, nor are the customers getting them. I ran your test script and I get that email. Just not from squirlcart....

I am no longer receiving the merchant confirmation emails for new orders, although that had been working fine until recently. I believe customers are still receiving their order confirmation emails. I have not changed anything in the Control Panel, other than to try alternate email addresses...

We've been running SC without any problems for two years, but since a recent upgrade to 2.4.6, we've begun to notice that some email notifications are arriving in the correct sequentially numbered order, but with the date of order that appears in the email quite different to the date when the email...

Is there an easy way to do a customer emailing in the 2.4.6 version? I know in previous versions you could click the "Email selected users" button and it would send out emails to an entire group. I just recently upgraded to 2.4.6 and don't see this in there. Was it discontinued or am I blind...

I've been using squirrelcart for 4 months with no problems. Now all of a sudden my customers are not getting their order notifications via email. I get the following error emailed to me along with my order notification: This message was created automatically by mail delivery software. A...

HI, How do I add a field in the order notification e-mail sent to me the merchant. I want to add the billing fax but cannot locate it Also I have the fax numbers marked as NOT required.

Hopefully someone can help me here. Last year I set up two clients with SquirrelCart and they worked flawlessly. Now suddenly, neither is receiving the second email with all the information/option choices. I'm a bit rusty b/c I have not fooled with this in about 6 months. Thanks to...