Forum: Email

Hi Jaimie, version 3.35 I don't have an ssl connection, occasionally we do get a retail order from someone using their credit card. It used to be that their credit card number would be included with the e-mail but with the last number altered +1. We don't get that anymore. :<( Has that...

I had a client of mine tell me that she had a customer reply from the invoice email she received to ask a question about the order, and the email got sent to the person who had placed an order before her??? Any clue as to why this would happen? She is also not getting her orders via email. She...

Hi My site background is a dark coloured gif with bright spots on it and is assigned to body_bg.gif of a mainstreet coloured theme. It now appears on all emails to me and the customer and is quite sore to the eye! I've tried to play with css but even if I set background:none to the contact css...

Using SQ v2+, Would very much like to eliminate the long product description from the merchant order notification email as it causes 3+ pages to print. Currently the email contains the full product description on the site and some are huge. How can I keep all the data necessary to fullfil the...

Has anyone ever been blocked as a spammer while using the NEWS module to send out info to customers? I have about 500 people in my squirrelcart news module and was working on having a professional html letter created, but my IT pro is recomending some thing like consent contact over squirrelcart....

I have a near sold black background on my site, and it looks like my order emails have this solid back background in HTML and is completely unreadable. I have not modified any email templates... (I am using Outlook 2007 if it matters) Is there a setting for this to get it to a white background...

Is there a was built-in to configure the User account setup page to include a way for users to cehk that they would like to receive email new updates or notifications about new products, etc. ? Looked through the COntrol Panel but didn't see anything obvious... Thanks.... Alan

What template is used to send the order confirmation to the customer? I want to add a link in the email so that incase they dont read about it in the store, it will be listed in the email.

Is there a way to export our customer info, like name and email addy, into a flat txt file or csv? Thanks -Brian

Hi Jamie, I'm filling a form out about emails for MSN and the form ask me about a place on the website where people can "opt-in to receive your mailings" then ask, "Provide the URL at which users may choose to permanently unsubscribe from your mailing list." Do we have that and if so where? ...

I'm getting piled under with orders! poor me:) A lady called me and asked if I got her "Special Instructions" for her order. I went straight to my email and started fumbling around, and couldn't find the "Special Instructions" I'm sweating! I found the place in the cart where the...

I have received numerous orders via email confirmation but they did not show up in my control panel records as sales. The State was missing from the order on the email confirmation. This situation of missing orders in the records happens sporadically. Has anyone experienced this situation?...

Since I'm dealing with emails and someone started an acct (lucky me!) I was wondering about if the cart has the function to send a Thank You letter (with promotional items) if someone starts an acct? I would like to a least have an auto Thank You letter sent if they start an acct. What I...

Hi Jamie, All of a sudden my order confirmation emails have changed format (they have expanded ie. they have numerous spaces between sentences) and I am sent an email copy of the customers order confirmation. No changes have been made to anything on my end... Any clues to what is going on?

Hi Jaime, Just had an order this morning, I got a Pay Pal notice but no email and no invoice, the cart has NO record of this order. I just called the client to find out what she ordered because PP doesn't tell you only the total. What happened, obviously this is a huge problem??? She uploaded a...

I recieved an email from a sore customer becase they tried to submit an order and they were refused. Here is what she hollered to me. I AM TRYING TO PLACE AN ORDER FOR THE AUTUMN WINDCHIME WEDDING FAVORS. YOUR FORM WILL NOT ACCEPT MY E-MAIL ADDRESS. IT SAYS IT IS INVALID. I CAN ASSURE YOU I...

Hi, Where do I change the size of the email invoice sent to me notifying me of an order? I want to print it and send it with the order but it is just too big and cuts off the last two letter in the right hand column and the last two numbers. I have my printer set to 0 margins on the left and...

Customers are getting "Error: unable to send email. $smtp_host may need to be set." when they try to get their password emailed to them. but... The SMTP host IS set in the config file and customers and my admin account ARE getting order confirmation emails. Where do I need to look to see...

Hi Jamie, I noticed yesterday when I purchased the "Review" module from you (which was sent to my email as an order confirmation) that the email table did not stretch across my entire browser window. This is good. My store always stretches the email confirmation and customer confirmation...