UPS stopped adding frieght charges

[rrmccabe]

This cart was working fine and all of a sudden the last two orders stopped adding shipping cost.

When checking out, we get the message that says:

A default shipping method of United Parcel Service UPS Ground ($0.00) has been added to your order.

I am not positive but I thought there was a page that allowed the buyer to select the shipping type. Next day, etc but cant figure out how.

Its possible our customer changed something while inside the cart but I dont think so.

We were using version 1.5.1 and when it started doing this we went ahead and upgraded to 1.6.2 thinking this might fix it but no luck.

You can see a UPS shippable product here (http://www.baler-wire.com/main_store.php?crn=69&action=show&show_products_mode=cat_click)

Thanks,

Rich

[Rich]

Hello Rich,

This is happening because your cart is no longer receiving Real Time Rates from UPS. Since the RTR lookup is failing, the cart is falling back to the shipping rules to determine the cost of shipping. A quick look at your diag_curl.php file (http://www.baler-wire.com/squirrelcart/diag_curl.php) shows that CURL is not functioning properly for secure connections. This is required for the UPS Online Tools to operate properly.

If you view your phpinfo() (http://www.baler-wire.com/squirrelcart/phpinfo.php) you'll see that the server (or at least PHP) was recently rebuilt (Build Date Jul 7 2005 14:14:44). I would have to guess that something changed in the configuration of CURL or OpenSSL. Either way, this is something that your host will need to resolve for you. Once CURL works with secure connections again, the UPS rates should start working.

[rrmccabe]

YEP !

You were right. Something happened with the SSL certificate during upgrade and RTR wont work without secure curl !

Thanks