Image error after upgrade ver 1.3.1

[robrewski]

I have corrected most of the errors I've had but this one I just can't figure out.
When I edit an existing product record and submit the changes, I get the following message:
Warning: getimagesize(): Read error! in
/usr/local/psa/home/vhosts/wildernessoutpost.com/httpsdocs/squirrelcart/functions/image_manipulate.func on line 58
Unknown File Format or MIME Type

I think I understand what it is looking for but I can't open the .func file to look at where some of these errors occur. Is there an easy way to open these .func files?

There is another issue that seems to have occured. In ver 1.2.0, the UPS tool worked fine. Now I cannot seem to register the UPS Rates and Schedule product. It seems to go through the registration process, but never shows a link in the user navigation window as it did in the previous version. This also creates the issue of receiving a blank page when you try to display the shipping choices during the checkout process by clicking on the continue button.

[Jamie]

Hi,

Regarding the image problems, make sure you have GD version 2.0.1 or higher. I would also apply the following fixes, if they apply (some are for Windows):

http://www.ldev.com/forums/showthread.php?t=1100
http://www.ldev.com/forums/showthread.php?t=1078
http://www.ldev.com/forums/showthread.php?t=1076
http://www.ldev.com/forums/showthread.php?t=1071
http://www.ldev.com/forums/showthread.php?t=1050

Regarding the UPS registration problem, there is a fix here for that:
http://www.ldev.com/forums/showthread.php?t=1098

Thanks,
Jamie

[robrewski]

Hi,

Regarding the image problems, make sure you have GD version 2.0.1 or higher. I would also apply the following fixes, if they apply (some are for Windows):

http://www.ldev.com/forums/showthread.php?t=1100
http://www.ldev.com/forums/showthread.php?t=1078
http://www.ldev.com/forums/showthread.php?t=1076
http://www.ldev.com/forums/showthread.php?t=1071
http://www.ldev.com/forums/showthread.php?t=1050

Regarding the UPS registration problem, there is a fix here for that:
http://www.ldev.com/forums/showthread.php?t=1098

Thanks,
Jamie

Thanks for your answers. I'm waiting to hear from the Hosting service about
the GD version. I have tried the fix for the UPS issue and ran the sql file successfully and the new file was uploaded to the squirrelcart\functions directory. I tried tracking a number from the UPS site and it returned the statistics. I ran the same number from the cart and received this error: We have encountered an error!

Error Code: 10001
Error Severity: Hard
Error Description: The XML document is not well formed.

[Jamie]

It sounds like you might need to re register for UPS OnLine Tools. Login to your cart as admin, and then go to this URL:

http://YOURSITE.COM/squirrelcart/index.php?show_record_links=1&set=1&table=Shipping_Couriers&rn=2&fn=UPS_Agreed&nfv=0

That should reset your UPS Shipping Courier record so you can click "Enable UPS OnLine Tools" again. After you register again, if you still have the problem, please open a helpdesk ticket, and we will check ti out.

Thanks
Jamie

[robrewski]

It sounds like you might need to re register for UPS OnLine Tools. Login to your cart as admin, and then go to this URL:

http://YOURSITE.COM/squirrelcart/index.php?show_record_links=1&set=1&table=Shipping_Couriers&rn=2&fn=UPS_Agreed&nfv=0

That should reset your UPS Shipping Courier record so you can click "Enable UPS OnLine Tools" again. After you register again, if you still have the problem, please open a helpdesk ticket, and we will check ti out.

Thanks
Jamie

Thanks, I appreciate the link. It seems to work fine.

[robrewski]

I have got an answer back from the support team of the hosting site regard the GD version. They state that the GD version is 2.0.15. I have applied all of the recommended fixes that you have previously mentioned. Unfortunately, I still get errors. (Error: Unable to rotate image. Rotating images requires the GD Library and PHP 4.3.0 or newer.) To me it seems as if everything that may be required is there. If you need to verify the PHP information, you can use this link https://www.wildernessoutpost.com/phpinfo.php. Do I need to add something to my config.php? I must be missing something.

[Jamie]

Hi,

Do you have an open ticket in our helpdesk for this? If so, what is the number? If not, please open one. Be sure to include FTP info so we can check it out.

My guess is that you are missing some GD function(s) that were supposedly added in v2.0.1, hence the requirement for that version. Let me know the ticket number, and will check on it for you.

Thanks,
Jamie

[robrewski]

Hi,

Do you have an open ticket in our helpdesk for this? If so, what is the number? If not, please open one. Be sure to include FTP info so we can check it out.

My guess is that you are missing some GD function(s) that were supposedly added in v2.0.1, hence the requirement for that version. Let me know the ticket number, and will check on it for you.

Thanks,
Jamie

I have listed this information as you have requested. The Squirrelcart directory is httpsdocs. Call ID: 798. Thanks for your help.